FAQs

Home — FAQs

1. What is the process for designing my UGC content?

Our design process begins with an in-depth consultation to understand your business, brand, and goals. We’ll then create an outline and design mockups, ensuring that the design reflects your vision. Once approved, our development team will bring the design to life with responsive features and smooth functionality. Throughout the process, we stay in constant communication to ensure everything meets your expectations.

2. How long will it take to complete my content?

The timeline for a UGC project can vary based on complexity, the number of video reels, and the features required. Generally, it takes between 1-3 weeks to launch a fully functional campaign. However, we ensure to communicate regularly throughout the process and update you on milestones to ensure everything stays on track.

3. Will my UGC content be mobile-friendly?

Yes, all the UGC content we design is fully responsive. This means your videos will automatically adjust to different screen sizes and devices, ensuring a seamless experience for visitors on desktops, tablets, and mobile phones.

4. Do I need to have content ready before the UGC design?

While it's helpful to have basic content such as text and images ready, we understand that some clients may need assistance with content creation. Our team can help you with content development, including copywriting, image selection, and more, to ensure your UGC content is both visually appealing and informative.

5. Will my UGC content be SEO-friendly?

Yes, we implement on-page SEO best practices during the design and development process. This includes optimising page titles, meta descriptions, header tags, image alt texts, and ensuring fast loading times. While these steps give your site a strong SEO foundation, we also offer ongoing SEO services to help your video reels rank higher in search engines over time.

6. What happens after my UGC content is launched?

After your UGC content goes live, we offer post-launch support, including monitoring, troubleshooting, and ongoing maintenance. We also provide training to help you update and manage your UGC content. If needed, we offer additional services such as security updates, backups, and more.

7. Can you redesign my existing UGC video content?

Absolutely! If your current video content feels outdated or isn’t performing as well as it should, we can redesign it to meet modern standards. Our redesign process focuses on improving the user experience, enhancing functionality, and updating the visual design to reflect your current branding.

8. Do you offer commercial UGC designs?

Yes, we specialise in building custom UGC video content that is secure, scalable, and user-friendly.

9. Will I be able to update my UGC content after it’s completed?

Yes, we design video content with user-friendliness in mind. If your online platform is built on a content management system (CMS) like WordPress, you'll be able to easily update text, images, blog posts, and other content. We also offer training sessions to ensure you feel comfortable managing your video content independently.

10. How much does a UGC design cost?

The cost of a UGC design varies based on the complexity of the project, the number of videos, features, and customisation needed. We offer a variety of pricing packages to suit different budgets. During our initial consultation, we’ll discuss your needs and provide you with a detailed proposal and timeline for the project.

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